Boosting Confidence at Jobsites
Service Design Lead • User Research • Usability
Led the design and user research for a VR training program, conducting usability testing and interviews to refine the experience and ensure real-world applicability.
Self-Service COVID-19 Tool
Design Lead • Interaction + Visual Design
Collaborated with a cross-functional team to conceptualize a personalized COVID-19 tool to help stressed and sick Californians safely isolate and quarantine.
Participant Drop-off Predicament
Service Design Co-Lead • User Research
Investigated a 50% attrition-rate through in-depth interviews, provided design recommendations grounded in insights from affinity mapping.
Banker Experience Redesign
Research • Interaction Design • Visual Design
Optimized a CNB’s authentication user flow, eliminating redundancies and incorporating innovative features to improve efficiency; leveraged research data to reimagine a more functional and personalized Salesforce experience.